Cookie Policy | stock.ex.gold

1. Who we are

stock.ex.gold is operated by SOLVED - FZCO , a company registered in the United Arab Emirates.

Legal entity: SOLVED - FZCO
Registered address: Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
Privacy contact: privacy@ex.gold

This Cookie Policy should be read together with our Privacy Policy, which explains how we collect, use, share and protect personal data.

2. What cookies and similar technologies are

Cookies are small text files placed on your device when you visit a website or use an online service. Similar technologies may include local storage, session storage, pixels, tags, SDKs, device identifiers or browser storage.

These technologies can help a website work properly, keep you signed in, remember preferences, protect the service, measure performance, understand usage, or support integrations with third-party providers.

3. How stock.ex.gold uses cookies

We use cookies and similar technologies to operate stock.ex.gold, secure the service, support account login, remember choices, process subscriptions, provide application features and understand how the website and application are used.

Some cookies are essential and are needed for the service to work. Other cookies, such as analytics cookies, are not essential. Where required by law, we will ask for your consent before setting non-essential cookies.

We do not currently use advertising cookies, behavioural advertising cookies or marketing pixels. If we introduce those in the future, we will update this Cookie Policy and, where required, ask for consent.

4. Types of cookies we use

Type	Purpose	Consent position
Strictly necessary cookies	Used for core functionality such as account login, authentication, security, fraud prevention, session handling, load balancing, consent preferences and application operation.	These are required for the service and cannot normally be switched off through our cookie controls.
Preference cookies	Used to remember choices such as cookie preferences, interface settings, region, currency or other display preferences.	Used where needed to remember your choices. Some preference cookies may require consent depending on the jurisdiction and purpose.
Analytics cookies	Used to understand how visitors and users interact with stock.ex.gold, including pages viewed, device information, browser information and usage patterns.	We use these only where permitted by law or after consent where consent is required.
Payment and checkout technologies	Used by Stripe or payment-related services to support secure checkout, fraud prevention, payment processing and subscription management.	Some may be necessary for checkout and fraud prevention. Stripe may also set its own cookies under its own policies.
Marketing cookies	Used for advertising, retargeting or marketing measurement.	We do not currently use marketing cookies. If this changes, we will update this policy and request consent where required.

5. Third-party cookies and providers

Some cookies and similar technologies may be set by third-party providers that help us operate stock.ex.gold. These providers may process information according to their own privacy and cookie policies.

Provider	Purpose
Google Cloud / Firebase	Authentication, application infrastructure, hosting, database services, security and operational functionality.
Google Analytics	Analytics and usage measurement.
Stripe	Subscription checkout, billing, payment processing and fraud prevention.
Google Calendar	Demo booking and appointment scheduling when you use the booking link.
Google Maps / Places	Address lookup, store location features and map-related functionality.

Providers such as SendGrid, Twilio and Meta / WhatsApp Business API may process data when messages or notifications are sent, but they do not necessarily set cookies through the stock.ex.gold website itself.

6. Cookie list

The exact cookies used may depend on your region, browser, login state, selected features and consent choices. The table below describes the main cookies and similar technologies we expect to use.

Name / provider	Type	Purpose	Typical duration
stock.ex.gold session / auth storage	Strictly necessary	Keeps users signed in, secures sessions and supports application access.	Session or account-dependent.
Cookie consent preference	Strictly necessary / preference	Remembers your cookie choices so we do not ask repeatedly.	Usually up to 12 months.
Google Analytics, including _ga and related analytics identifiers	Analytics	Helps us understand website and product usage, page views, device information and performance.	Duration depends on Google Analytics configuration.
Stripe checkout cookies	Payment / security	Supports secure checkout, fraud prevention and payment processing.	Controlled by Stripe.
Google Maps / Places storage	Functionality	Supports address search, place lookup and map-related features.	Controlled by Google or session-dependent.

This list may be updated as we add, remove or change providers and features.

7. Managing your cookie choices

Where we use non-essential cookies that require consent, you can accept, reject or change your choices using the cookie banner or cookie settings tool.

Cookie settings

Add your cookie settings button here once your consent tool is implemented.

You can also control cookies through your browser settings. Most browsers allow you to block, delete or restrict cookies. If you block all cookies, some parts of stock.ex.gold may not work correctly.

Changing browser settings does not always remove cookies that have already been set. You may need to delete existing cookies from your browser.

8. Do Not Track and global privacy controls

Some browsers offer “Do Not Track” or similar signals. There is not currently a single consistent industry standard for responding to these signals.

Where legally required and technically supported, we will respect recognised consent and privacy preference signals. Otherwise, you should use our cookie settings tool or your browser settings to manage cookie choices.

9. Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes to our use of cookies, providers, features, legal requirements or business operations.

When we update this Cookie Policy, we will update the “Last updated” date above. If changes are material, we may provide additional notice through the website, application or cookie banner.

10. Contact us

If you have questions about this Cookie Policy or how we use cookies and similar technologies, contact:

SOLVED - FZCO

Building A1, Dubai Digital Park

Dubai Silicon Oasis

Dubai, United Arab Emirates

Email: privacy@ex.gold