We are hiring several Customer Success Leads across India — in the jewellery hubs of the north, west and south — so that every jeweller we onboard has someone nearby who speaks their language and knows their market. Tell us where you are based; we are building a team that covers the country, not a single office.
Our customers are jewellers and bullion dealers — people who know their trade inside out and have little patience for software that does not understand it. You will make sure stock.ex.gold earns its place on their counter.
What you will do
- Own a region: onboard new shops in your city and the surrounding markets, in person and online.
- Help customers migrate stock from ledgers and spreadsheets, and set up their storefront and marketplace presence.
- Run walkthroughs with shop owners, accountants and floor staff — and adapt them to how that business actually works.
- Triage feedback and bugs with engineering; write the plain-language help articles customers actually read.
- Track adoption and retention in your territory, and spot the accounts that need a visit before they churn.
What we are looking for
- 3+ years in customer success, account management or retail operations — ideally jewellery, bullion or luxury retail.
- Fluent English plus Hindi and/or the main language of your region (e.g. Gujarati, Marathi, Tamil, Telugu, Kannada, Bengali, Punjabi); comfortable presenting to a shop owner and their accountant in the same meeting.
- Based in or near a jewellery hub — Mumbai, Surat, Ahmedabad, Delhi NCR, Jaipur, Chennai, Coimbatore, Hyderabad, Bengaluru, Kolkata or similar — and happy to travel across your region.
- Organised, empathetic and self-directed: you will be the face of stock.ex.gold in your market.
- Enough technical curiosity to demo a product confidently and explain a rate conversion in grams, tolas and carats.
Good to know
- We are hiring for more than one seat — if you know someone in another city who would be great, send them our way.
- Hybrid: mostly in the field and with customers, with regular time with the wider team online.
How we work
Small, senior team; short written design notes over long meetings; code review as a conversation. We keep overlap hours across Dubai, the UK and Europe and protect focus time the rest of the day. Equal opportunity employer — we hire for what you can do, not where you are from.
Sounds like you?
Send your CV and a few honest lines about why this role. We reply to every application, usually within two weeks.
Apply for this role