Our customers are jewellers and bullion dealers — people who know their trade inside out and have little patience for software that does not understand it. You will make sure stock.ex.gold earns its place on their counter.
What you will do
- Run onboarding and walkthrough sessions for new shops, in person and online.
- Help customers migrate stock from ledgers and spreadsheets, and set up their storefront and marketplace presence.
- Triage feedback and bugs with engineering; write the plain-language help articles customers actually read.
- Track adoption and retention, and spot the accounts that need a visit before they churn.
What we are looking for
- 3+ years in customer success, account management or retail operations — ideally jewellery, bullion or luxury retail.
- Fluent English, Arabic or Urdu a plus; comfortable presenting to a shop owner and their accountant in the same meeting.
- Organised, empathetic, and happy to travel to the Gold Souk, Deira and markets across the GCC.
- Enough technical curiosity to demo a product confidently and explain a rate conversion.
How we work
Small, senior team; short written design notes over long meetings; code review as a conversation. We keep overlap hours across Dubai, the UK and Europe and protect focus time the rest of the day. Equal opportunity employer — we hire for what you can do, not where you are from.
Sounds like you?
Send your CV and a few honest lines about why this role. We reply to every application, usually within two weeks.
Apply for this role